Resolution 4Ĭheck for any Antivirus blocking the access and connectivity to StoreFront. Check Event Viewer (Application, System or Citrix Delivery Services logs) for any errors generated that could lead to the root cause of the problem. IIS services have Stopped, as displayed in the following screen shot.Ĭitrix Delivery Services Resources (Application Pools) has Stopped, as displayed in the following screen shot.Įnsure that IIS services are started including the Citrix StoreFront Application Pools. Refer to Resolution 3 if one of the following is the cause for the error. ) Go to Citrix StoreFront management console > Stores > Manage Receiver for Web Sites > Configure > Advanced Settings ) Verify Enable loopback communication / Loopback port when using HTTP is configured accurately according to your deployment. Downloads Citrix Gateway product software, firmware, components, plug-ins, hotfixes, virtual appliances, betas, tech previews, evaluations and trial software. Verify loopback feature configuration if it is used while connecting through Receiver for Web. If NetScaler Access Gateway 10 has been configured to use Clientless Access, ensure to set it to ON.įor more information on how to configure NetScaler Access Gateway 10 with CloudGateway for Citrix Receiver connections, refer toĬreating the Session Profile for Receiver for CloudGateway Enterprise.įor any other configuration, refer to Integrating Access Gateway with CloudGateway. Citrix Secure Access (Gateway) Plug-Ins / EPA Libraries. Otherwise, ensure the correct host (A) record is created on DNS server for StoreFront.Īn incorrect Clientless Access method has been selected ( Allow) on NetScaler Access Gateway 10. ica files to be assigned to the Citrix Desktop App so that App is the default app to start them. I tried this with and without admin rights. IT Administrators can enter a host entry or create an address record with the correct IP address if access to DNS is denied. I tried the following steps: remove the Citrix Desktop App, restart the system, re-install the latest version. Resolution 1 Ensure that the Access Gateway is able to resolve the FQDN of StoreFront server. The following are the three possible causes and the corresponding resolutions: Cause 1Īccess Gateway is not able to resolve the StoreFront fully qualified domain name (FQDN).
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